Report Suspected Fraud
Be part of the solution and help us protect your accounts
If you believe your information or your account has been compromised, it is important to report it immediately. Reporting fraud helps protect you and prevent others from becoming victims. You will also help with the tracking and investigation of fraud trends.
To make a report to us, you can call our Customer Care Team at 888-NCB-FIRST (622-3477). You can also send an email to [email protected]. All you will need to provide is some basic information, such as your name, account number, and the type of fraud you suspect. Try to give as much information as possible.
Besides alerting the bank, you should also report it to your local police department within 24 hours of the incident.
When should you make a report?
- If you receive a phishing email or smishing text message that appears to be from your bank.
- If you receive a phone call from someone who claims to be from your bank and asks for your personal information.
- If you notice unauthorised charges on your bank account or credit card statement.
- If you lose your debit or credit card.
Be sure to keep a copy of your report for your records. You may also want to make copies of any evidence you have of the fraud, like screenshots of phishing emails or smishing text messages, as well as phone call records.
By reporting fraud, you help protect yourself and others from becoming victims.
How to get in touch
And if have any questions you think you may have been a victim of digital fraud, our customer care center is always here for you. Call us at 888-NCB-FIRST (622-3477) or email us at [email protected].