How We Keep You Safe

Your digital security is our ongoing mission

NCB’s cybersecurity program is based on a multi-layered approach that includes a variety of technical and organisational measures. We use leading-edge security systems and strategies to protect your data, and we have an experienced cybersecurity team constantly analysing our systems for potential threats.

We also take steps to protect our physical infrastructure. Our data centres are located in secure facilities with 24/7 monitoring, and redundant systems are in place so we can continue to operate even if there is a disruption at one of our data centres.

You're on the front line when it comes to the protection of your access information and personal data.

A look at some of the measures we take to keep your data safe:

1. Data encryption
   We encrypt all sensitive data, including account information. This means that in the unlikely event of an unauthorised user gaining access to your data, they would not be able to read it.
2. Multi-factor authentication (MFA)
   We require MFA for all online and mobile banking transactions. MFA adds an extra layer of security by requiring you to enter a code from your phone in addition to your password.
3. Fraud detection
   We use sophisticated fraud detection systems to monitor your accounts. If we detect any suspicious activity, we will contact you immediately to investigate.
4. Security awareness training
   We provide security awareness training to all our employees so they can be vigilant against cyber threats.

Here’s what you can do if you believe your data has fallen into the wrong hands.

How to get in touch

And if have any questions you think you may have been a victim of digital fraud, our customer care center is always here for you. Call us at 888-NCB-FIRST (622-3477) or email us at [email protected].