About Cookies

What are they and how they work

Cookies are a common part of the internet experience. They are small text files stored on your computer or mobile device whenever you visit a website. They are used to remember your preferences and settings, so you don’t need to choose those every time you visit the site. They can also be used to track your activity on the website to provide a more personalised experience.

Small Bites of Information, Big Impact on Your Digital Life

There are two main types of cookies

Session cookies

These are deleted when you close your browser. They are used to remember your preferences and settings during your current visit to the website.

Persistent cookies

These remain on your computer or mobile device even after you close your browser. They track your activity on the website over time and provide you with a more personalised experience.

We use cookies for different reasons, including:

  1. Remembering your login information. This makes it easier for you to log in to your bank account without having to enter your username and password every time.
  2. Tracking your activity on the website. This helps us to understand how you are using the website so we can improve your banking experience.
  3. Providing you with personalized content and offers. For example, a bank may use cookies to track your spending habits and recommend products and services that are relevant to you.

Third-party cookies can also be placed on your computer or mobile device by our trusted partners, like Visa and Mastercard. These cookies are often used to provide services, such as payment processing or analytics and advertising.

You can read our full cookie policy here.

How to manage cookies

You can manage cookies in your browser settings. Most browsers allow you to block all cookies or to block only certain types of cookies. You can also delete cookies that have already been stored on your computer or mobile device.

Find out how to adjust other privacy settings on our website and mobile app.

How to stay safe

Cookies are being used on just about any website you visit. It’s important to understand them so you can stay safe.

  1. Only accept cookies from trusted websites.
  2. Be careful about clicking on links in emails or on social media. These links may take you to websites that use malicious cookies.
  3. Keep your browser software up to date. Browser updates often include security patches that help safeguard you from malicious cookies.

A helpful tool, cookies can improve your user experience and provide personalised content and offers. However, it is important to be aware of the cookies being used on the websites you visit and to take steps to protect your data.

How to get in touch

And if have any questions you think you may have been a victim of digital fraud, our customer care center is always here for you. Call us at 888-NCB-FIRST (622-3477) or email us at [email protected].