How you can protect yourself

Practical steps to take for a safer digital experience

Cyber threats are constantly evolving as fraudsters work full-time to figure out new ways to separate you from your hard-earned funds. That is why, at NCB, there is a robust barrier in place to keep your personal and financial information secure. However, any barrier is only as strong as its weakest touchpoint, so it’s essential to keep yourself educated and updated about the latest scams out there and how to spot them.

Think your information might have fallen into the wrong hands?

Here’s what to do next.

Take charge of your online security

  1. Use strong passwords and multi-factor authentication (MFA)
    Your passwords should be at least 12 characters long and include a mix of upper and lowercase letters, numbers, and symbols. Avoid using common words or phrases. MFA adds an extra layer of security by requiring you to enter a code from your phone in addition to your password.
  2. Be careful of links
    Phishing emails are a common way for scammers to try to steal your personal information. Be careful what information you provide in response to these emails, and what links you click on, even if the source appears to be legitimate. If you are unsure whether a link is genuine, hover over it with your mouse to see the actual URL. If the URL does not match the website it is supposed to be from, do not click on it.
  3. Beware of social engineering attacks
    Social engineering attacks are designed to trick you into revealing personal information or performing actions that compromise your security. These attacks can be carried out in person, over the phone, or online. Be careful about who you give your personal information to, and be wary of any requests that seem unusual or suspicious.
  4. Keep your software up to date
    Software updates often include security patches that can help to protect your devices from known vulnerabilities. It’s a good practise to install software updates as soon as they are available.
  5. Be careful about what apps you download
    Only download apps from trusted sources, like the App Store or Google Play. Remember to read the app permissions carefully before downloading or installing.
  6. Be careful what information you share online
    Avoid sharing personal information, such as your, bank account number, home address, or tax registration number on social media or other public
  7. Use a secure Wi-Fi connection
    When you are using public Wi-Fi, such as at a coffee shop or airport, avoid accessing sensitive information, such as your bank account or email. You can use a VPN (virtual private network) to encrypt your traffic and protect your privacy.
  8. Back up your data regularly
    Back up your data to an external hard drive or cloud storage service so you can recover it if something happens to your computer or mobile device.

How to get in touch

And if have any questions you think you may have been a victim of digital fraud, our customer care center is always here for you. Call us at 888-NCB-FIRST (622-3477) or email us at [email protected].